What is Homerti?
Homerti is a vacation rental management agency that wants to offer unique and a la carte services to owners who do not want to hire packs, but individual services. We manage from the booking of your clients until the cleaning after your departure.
Through which platforms do you service?
We provide service through more than 100 platforms, among which are Gandiarentals, Airbnb or HomeAway.
How do you optimize the rates?
Behind each listing of a property is a booking agent and a property manager who are responsible for both updating the ads and modifying the rates depending on the state of the market.
What services do you offer?
To know our services together with their rates, we recommend that you go to the page of "services and prices" (posa link to the page).
Where can I buy my bookings?
Each owner will have a username and password through which they can enter into the Homerti intranet and see and manage the calendars of their properties.
How far in advance can guests make a booking?
Bookings must be made at least 48 hours in advance.
How many languages do you attend bookings?
Our multi-language team speaks Spanish, Catalán, English, German and French.
Should I have a minimum stay with Homerti?
In order to guarantee the best service we will ask you for a minimum contract of one year.
When is the property cleaned?
The cleaning of the property is done when the guests that were there at that moment leave.
Does Homerti carry his cleaning materials?
Yes, Homerti will take care of all the cleaning materials necessary to perform the service.
Do you have laundry service for sheets and towels?
Yes, we take care of bringing our own sheets and towels as well as cleaning them.
What happens if there is something broken in the property after the guests leave?
The cleaning team will take photos and send them to the central so that actions can be taken.
How often is the garden fixed and the pool cleaned?
The pools are usually cleaned every two days depending on their thickness and the garden depends on the meters and work involved. To ensure an answer, we should first inspect your property and be able to offer you a fully customized service.
How can I contact Homerti in case of an incident?
Homerti has an incidents phone that you can call 24 hours in case of emergency. Said telephone is: 871 605 500